My Sales Script - Upsell Scripts
My Sales Script -
Upsell Scripts
Upsells Templates Bundle
Start Up Upsells Templates Bundle
Once downloaded just fill in the blanks and use right away
All These Templates Are Included!
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Completely Free No Strings Attached Fill In The Blanks Professional Sales Letter Template
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If you could double or even triple your revenue in minutes, would you?
Before you roll your eyes and point out that you don’t have a magic lamp to rub, consider your upselling game. How often do you actually succeed in getting customers to add a little something extra to their carts? Have you even been trying?
Do you really know how to upsell?
Maybe your bad luck with unreceptive customers isn’t the reason you haven’t been able to increase revenue. Maybe you’ve just been going about upselling the wrong way, with awkward timing and subpar recommendations. Try the following awesome upselling techniques:
Make the Customer Comfortable
You have a responsibility to make customers feel comfortable with you from the get-go. This allows you to create a bond of trust that leads to customer loyalty.
You want a customer to feel like your upsells are more than just automated garbage you’ve been trained to spout off at any opportunity. If a customer trusts you, he will feel that the recommendations you are giving him are truly helpful and relevant to his needs.
Use the following best sales techniques to put your customer at ease:
- Share quality content and advise
- Use positive language and avoid being curt or negative
- Address customers by name
- Respond quickly and be truly attentive
Get to Know Your Customer’s Needs
What does your customer need? That’s the question you need to ask before you even suggest an upsell – and sometimes asking that question directly isn’t enough. As Steve Jobs said, “A lot of times, people don’t know what they want until you show it to them.”
So how do you act as a mind reader and know what customers want before they themselves know? You need to draw conclusions based off of things you know about them.
Try to learn the following about your customers early on in your live chat sessions:
- Size of business, or customer demographic
- Likes and dislikes in regards to relevant products
- If they have done business with you before
- If they have done business with a competitor
- Issues and inconveniences that similar products/services have caused
It may seem difficult to get some of these answers, especially when it comes to individual consumers. But the point here is to empower customers with your product and service. If you start with this mindset and communicate that to your customers, they’re more likely to open up and tell you what you need to know to help them succeed.
Lines that show you have your customer’s needs in mind include:
- I’d love to see what I can do for you. What roadblock is your company currently dealing with?
- Winter is fast approaching. Are you looking for some quality winter apparel?
Find Appropriate Upsells
After you’ve learned your customers’ needs, you need to retain their trust by making offers that are personally relevant. It’s really irritating to realize a customer service representative isn’t listening at all, so avoid spacing out at all costs.
For example, if you’re selling software to a small business, don’t upsell them to a package meant for larger companies — when you do this, you are suggesting that you are willing to get money at any costs, even if it negatively affects your customer and compromises their business.
Instead, think about promotions and accessories that may be highly relevant to the customer at hand. For example, suggest buying in bulk for a repeat customer, or recommend a commonly bought accessory with the item waiting in your customer’s shopping cart. If you have the right live chat tools, finding these kind of opportunities are a cinch.
Promote Current and Ongoing Sales
If you’re having trouble figuring out exactly what your customer could want or need, you’ll never go wrong by mentioning a current or ongoing sale. And if a customer is bummed about a certain promotion ending, here’s your chance to impress them with other offers.
Try promoting sales with lines like:
- Hey, we just wanted to let you know that *promotion* is on sale right now, if you felt like saving a few dollars today.
- We do apologize, but the time limit on that promotion has expired. The deals we’re currently offering include *promotion*.
Be Casual – Do Not Create Obligation
You should never advertise sales in a way that makes a customer think you are obligating him or her to make additional purchases. If a customer feels bullied into a purchase, he or she will resent you later and will be less likely to come back for future purchases.
The key is to time the upsell appropriately, like it’s an organic afterthought, and to mention it as a suggestion:
- It looks like you’re purchasing *product*! Could we interest you in *product* as well? They complement each other nicely.
- Since you’re purchasing *product*, we’d recommend *product* as well. Customers in the past have found that purchasing these items together made their lives easier.
If a customer says, “No, thank you,” respect that. Some people come into a transaction with a focus on one item or service – perhaps in the future she will be more receptive to upsells. The important thing is to retain her as a customer – after all, for some patrons it will take longer to build that kind of trust. Be patient and open to the possibilities the future can bring. Don’t preemptively end the relationship by being too pushy.
As business owner Josh Weiss recounted for Inc.com, “I’ve had some SaaS companies email me 20-plus times even though I have never indicated any interest. It just makes them look desperate and cheapens the brand by trying so hard.” Don’t attach your company’s image to this kind of behavior!
Optimize Pre-chat Surveys
If you’re using the Comm100 Pre-Chat Survey feature, you can optimize your ability to pinpoint customer needs and interests. With this feature, customers can opt to share their Facebook or Google+ accounts. This can enable you to really get to know who they are and what they are like.
You can also customize your pre-chat survey to ask which industry the client works in and what size their team is (if you are a B2B company). Or if your company is B2C, you can ask what the customer’s favorite item of clothing is or what size she wears, that way your mind is primed to think of relevant upsell opportunities.
How it Works
Upsell Scripts Templates
If you buy a template, it will be sent to you so you can edit it in any way you like.
Custom Upsell Scripts
If you have ordered custom Upsell Scripts, here's how My Sales Script works, in a nutshell.
Step one
We Listen
This means we stop and take time to understand you, your needs, and your goals from the beginning. This makes every other step in the process easier!
Step Two
We Prepare
Taking the information you’ve provided us with, we engage with your content and prepare for your project by ensuring the scope, direction, and story are clearly defined and approved by you.
Step Three
We Create
This is the fun part. You sit back and relax while our 100% US-based team uses our years of experience gained over thousands of projects to create something great for you!
Step Four
You Provide Feedback
You’ll receive your new sales script in draft form and be given the opportunity provide feedback on it. Many of our clients don’t require any adjustments on this draft, but it’s okay if you do. We welcome your feedback!
Step Five
We Perfect
With your feedback we make any necessary adjustments. No one’s perfect, but when we’re done, your sales script will be Perfect! That’s because, by the time we reach this final step in the process, your every need will have been address and considered to create the sales script YOU set out to create – perfect for it’s new purpose and use.
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It’s not easy for me to do my own marketing. I know what I want to say I just don’t know how to put it on paper to make it look presentable and catching to the eye. That’s what Mysalesscript helps me do and I love it!
Dong Wang
All-round professional and friendly service. I am very happy I purchased it a month ago. I love the customer, support thank you MysalesScript team.
Hua Han
I just start with Mysalesscript but the support is fast and professional, Great product! It’s great to have copywriting tools to increase conversions. Amazing service., amazing software ., well done
Jana Schaefer
Mysalesscript is the best with some really useful benefits especially if you’re like me and just getting started in learning to sell online. You won’t be disappointed with their service. I can guarantee it!
John R. Bilodeau
Upsells Templates Bundle
Start Up Upsells Templates Bundle
Once downloaded just fill in the blanks and use right away
All These Templates Are Included!
For the Best Upsell Scripts contact MySalesScript.com today!
- Claim Your Free Sales Letter Template Now